My Cart

Close

Everlast FAQs

  • How can I contact Everlast?
    Everlast Customer Service is available via phone or email, please visit our Contact Us page. Our hours of operation are Monday through Thursday 8:30 a.m. - 5:00 p.m. EST, and Friday 8:30 a.m. - 2:00 p.m. (except national holidays).
  • I'm having trouble processing my order.
    If you are experiencing technical difficulties placing an order on our website, please contact Everlast Canada Customer Service. Our customer care representatives are standing by to assist you with your needs.
  • Can I fax or mail-in an order?
    Yes, we gladly accept faxed/mail-in orders. Please include all item numbers, quantities, sizes, and colours. Please also include your credit card number, expiration date, and security code.

    You can fax your order to 1-888-607-9616 ATTN: EVERLAST ORDERS.

    Mail your order to:
    Everlast Canada Customer Service c/o ACI Brands Inc.
    2616 Sheridan Garden Drive
    Oakville, ON L6J 7Z2
  • What is your product warranty policy?
    All Everlast products have a 120 Day manufacturer's warranty from the date of purchase. This includes any defects as a result of a manufacturing defect or missing parts. Use of our products in a manner other than that for which they were manufactured also nullifies this warranty. Products are not intended for outdoor use. You must have proof of purchase in order to make a warranty policy claim for any product purchased on our website.

    Please note that any Everlast item purchased at a retail store or online supplier other than Everlast Canada must be returned to the retailer where the item was purchased.
  • I don't have a receipt. How can I buy a part or replacement unit?
    Please contact Everlast Canada Customer Service. A customer service representative will be happy to assist with purchasing the replacement part over the phone with a credit card.
  • What forms of payment do you accept?
    We accept Visa, Mastercard, and American Express. Everlast Canada operates in Canadian dollars.
  • What shipping service do you use?
    Everlast Canada ships via UPS. You must have a physical street address for all Everlast Canada deliveries. For additional information on shipping please visit our Shipping Details page. Your order may be delivered by your local post office. Customers can choose the speed and level of service from a variety of options including ground, two day or next day delivery (when available). Please be advised that large equipment orders (such as heavy bags and stands) may be shipped directly by freight carriers (LTL) in order to provide timely delivery.
  • How long does it take to process/receive my order?
    Orders generally ship within 1-2 business days after the order is received. Delivery time depends on the level of service you select and where you are located.
  • Can you rush an order?
    We are not able to accommodate rush orders at this time.
  • I did not get an e-mail confirmation for my order.
    Your immediate confirmation is available for you to print at the end of the checkout process, once your process is complete. A confirmation e-mail will also be sent to the e-mail address you entered during checkout. If you did not receive a confirmation e-mail, please contact us at customersupportca@everlast.com.
  • How do I get UPS tracking confirmation?
    A confirmation e-mail will be sent to you when your package ships. This will include the UPS tracking number. If you do not receive this notification from UPS within 72 hours of placing the order, please contact us.